This Payments, Refunds, and Cancellation Policy forms part of the Approntix Terms of Use. By starting a paid subscription, changing plans, or providing a payment method, you agree to this Policy.
This Policy governs Approntix SaaS subscription fees. It does not replace the appointment, deposit, cancellation, no-show, refund, or service policies that each business customer must publish for its own clients.
Subscription fees and authorization
Paid plans are billed according to the plan, currency, billing cycle, and price shown at checkout, in an order form, or in an agreed commercial proposal. By submitting payment information, you authorize Approntix and its payment processor to charge all subscription fees, renewal fees, taxes, and approved add-ons for the selected billing cycle.
Unless stated otherwise, listed prices exclude taxes, duties, bank fees, currency conversion fees, and third-party processor fees. You are responsible for all taxes and charges associated with your subscription.
Automatic renewal and cancellation
Subscriptions renew automatically at the end of each monthly or annual billing period unless canceled before the renewal date. You can request cancellation through account settings when available or by contacting legal@approntix.com from the owner email address.
Cancellation takes effect at the end of the then-current paid period unless Approntix confirms an earlier termination in writing. You retain access to paid features until the effective cancellation date, subject to acceptable use, security, and payment compliance.
Refunds and credits
Payments are generally non-refundable and non-creditable, including unused time, partial months, annual plan time remaining, downgrades, feature non-use, or account inactivity, except where required by applicable law or expressly approved in writing by Approntix.
Approntix may review exceptional refund or credit requests case by case. Approval is discretionary and does not create a continuing obligation, precedent, or waiver of this Policy.
If a refund is legally required or expressly approved, it will normally be returned to the original payment method through the payment processor and may be reduced by non-refundable processor, bank, currency conversion, or tax charges where permitted by law.
Failed payments, suspension, and data access
If payment fails, Approntix may retry the charge, notify the account owner, place the account in grace status, restrict paid features, suspend access, or terminate the subscription. You remain responsible for unpaid amounts.
Before canceling or terminating an account, you are responsible for exporting business records, customer lists, appointment data, reports, and other Customer Data. After termination, retention and deletion follow the Privacy Policy and applicable legal retention obligations.
Plan changes, upgrades, and downgrades
Upgrades may take effect immediately and may generate prorated or immediate charges. Downgrades generally take effect at the next renewal unless Approntix confirms otherwise.
Feature limits may change after a downgrade. If your usage exceeds the target plan limits, access to certain records, users, branches, features, or automations may be restricted until usage is reduced or the plan is upgraded.
Payment processor and card data
Approntix uses third-party payment processors, including Stripe, to process payments. Approntix does not intentionally store full card numbers, CVV codes, or magnetic stripe data on its own servers.
Payment processing is also subject to the applicable processor terms, security practices, dispute rules, and payment network rules. Approntix is not responsible for processor outages, bank declines, charge reversals, or issuer decisions outside its control.
Chargebacks and disputes
Before initiating a chargeback, contact legal@approntix.com so we can investigate the issue. If you initiate a chargeback or payment dispute, Approntix may suspend the account while the dispute is pending and may submit subscription records, checkout records, consent records, invoices, usage logs, and communications to the processor or card network.
Fraudulent, abusive, or repeated chargebacks may result in immediate termination and collection of outstanding amounts, including permitted recovery costs.
Customer appointment payments
If your business uses Approntix to record appointments, deposits, packages, memberships, or payments owed by your own clients, you are solely responsible for your client-facing prices, refund rules, no-show charges, cancellation windows, tax handling, consumer disclosures, and legal compliance.
Approntix is not a party to services sold by your business to your clients and is not responsible for disputes between you and your clients unless a separate written agreement says otherwise.