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Legal notice

Approntix Terms of Use

Terms governing the Approntix public site, authenticated SaaS application, onboarding, notifications, billing, and support flows. Read carefully before using the service.

Effective date: March 25, 2026 Last updated: March 25, 2026

These Terms of Use ("Terms") are a binding legal agreement between you ("User", "you", or "Customer") and Approntix ("Approntix", "we", "us", or "our"). They govern your access to and use of approntix.com, app.approntix.com, public forms, APIs, and all related services (collectively, the "Service").

By registering, accessing, or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the Service. If you use Approntix on behalf of a business or legal entity, you represent and warrant that you have authority to bind that entity.

Accounts, access, and credentials

You must provide accurate, complete, and current registration information and keep it updated throughout the term. You are solely responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You must notify Approntix immediately at legal@approntix.com if you become aware or reasonably suspect any unauthorized access, use, or security breach affecting your account.

Tenant owners and administrators are responsible for inviting workspace members, configuring roles and permissions, and promptly revoking access for departing personnel. Approntix is not liable for any harm caused by an administrator's failure to manage access appropriately.

You may not share, sell, or transfer your account. Each login credential must correspond to a single identified individual. Automated or shared logins are prohibited unless explicitly covered by a separate written agreement.

License and acceptable use

Subject to your compliance with these Terms and timely payment of applicable fees, Approntix grants you a limited, non-exclusive, non-sublicensable, non-transferable, revocable license to access and use the Service solely for your internal business operations during the subscription term.

All use of the Service must comply with applicable local, national, and international laws and regulations.

  • Do not reverse engineer, decompile, disassemble, or attempt to derive the source code of any component of the Service.
  • Do not resell, sublicense, white-label, or make the Service available to third parties except as explicitly permitted in writing.
  • Do not scrape, crawl, benchmark, stress-test, or perform automated data extraction without prior written authorization.
  • Do not bypass, disable, or circumvent any security control, access restriction, rate limit, or authentication mechanism.
  • Do not use the Service to transmit malware, ransomware, viruses, spyware, or any other malicious code.
  • Do not use the Service for unlawful, fraudulent, deceptive, defamatory, harassing, discriminatory, or abusive purposes.
  • Do not access or attempt to access another tenant's workspace, another user's account, or any data outside the scope of your authorization.
  • Do not use the Service to send unsolicited commercial communications (spam) or to operate deceptive campaigns.

Customer data and legal responsibility

As between you and Approntix, you retain full ownership of and responsibility for the data, content, and information that you or your authorized users upload, store, transmit, or otherwise process through the Service ("Customer Data").

You represent and warrant that: (a) you have all rights, licenses, consents, and permissions necessary to upload and process the Customer Data; (b) the Customer Data does not infringe any third-party intellectual property, privacy, or other rights; (c) you have collected, stored, and transmitted the Customer Data in compliance with all applicable privacy and data protection laws, including obtaining any legally required notices and consents from staff, clients, leads, patients, message recipients, and all other data subjects.

Approntix processes Customer Data as a data processor or service provider at your direction. You are the controller or equivalent responsible party for end-user data within the platform. Approntix does not sell Customer Data.

Restricted data and regulated use

The Service is a general-purpose business operations platform. It is not offered by default as a HIPAA Business Associate, a child-directed platform, or a certified medical records system.

  • Do not store, transmit, or process Protected Health Information (PHI), electronic health records (EHR), insurance claims data, or similarly regulated health data without executing a separate Business Associate Agreement or equivalent data processing addendum with Approntix.
  • Do not use the Service in a manner directed to children under 13 (or the applicable age of digital consent in your jurisdiction) without the legally required parental notices, verifiable consents, and a separate written agreement with Approntix.
  • Do not process special-category or sensitive personal data (biometrics, racial or ethnic origin, political opinions, religious beliefs, health data, sexual orientation, or criminal records) without a valid legal basis, appropriate safeguards, and explicit consent where required.
  • Do not use the Service for unlawful telemarketing, mass messaging, or any campaign that lacks a valid legal basis under applicable telecommunications and anti-spam laws.
  • Do not use the Service to process, store, or transmit cardholder data or payment card information unless Approntix has confirmed PCI DSS compliance in writing for the relevant flow.

Billing, subscriptions, and payment

Access to the paid Service is conditioned on payment of the applicable subscription fees as set out in your order form, plan page, or pricing agreement. All fees are stated in the applicable currency and are exclusive of taxes unless otherwise noted.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date through the account settings or by writing to legal@approntix.com. Cancellation takes effect at the end of the current paid period; no partial refunds are issued for unused time unless otherwise required by law.

Approntix reserves the right to modify pricing upon at least thirty (30) days' prior written notice. Continued use of the Service after the effective date of a price change constitutes acceptance of the new fees.

Failure to pay fees may result in suspension or termination of your account. You are responsible for all applicable taxes, duties, and levies associated with your subscription.

Suspension, termination, and effect

Either party may terminate the agreement at any time by giving written notice. You may terminate by canceling your subscription as described in Section 5. Approntix may terminate or suspend your access immediately and without prior notice if: (a) you breach any material provision of these Terms; (b) your account is involved in fraud, abuse, or illegal activity; (c) Approntix is required to do so by law or a competent authority.

Upon termination for any reason: (a) the license granted herein ends immediately; (b) you must cease all use of the Service; (c) Approntix may delete your Customer Data after a reasonable retention period as stated in the Privacy Policy. You are responsible for exporting your data before termination.

Provisions that by their nature should survive termination will survive, including Sections on intellectual property, limitation of liability, indemnification, and governing law.

Availability, integrations, and changes to the Service

Approntix will use commercially reasonable efforts to maintain the availability of the Service, but does not guarantee uninterrupted, error-free, or secure access. The Service may be unavailable due to scheduled maintenance, security incidents, infrastructure failures, third-party dependencies, or force majeure events.

The Service integrates with or relies on third-party providers, including but not limited to Microsoft Azure, Cloudflare Turnstile, email delivery services, browser push notification services, and Meta WhatsApp Cloud API. Approntix is not responsible for the performance, terms, or data practices of these providers.

Approntix may add, modify, suspend, or discontinue features, integrations, plans, or the Service as a whole, with reasonable prior notice where practicable. Material changes to these Terms will be communicated by email or in-app notice at least fifteen (15) days in advance. Continued use after the effective date constitutes acceptance.

Intellectual property

The Approntix name, logo, brand, software, source code, algorithms, user interface, content, documentation, and all associated intellectual property rights are and remain the exclusive property of Approntix or its licensors. Nothing in these Terms transfers any ownership right to you.

You grant Approntix a limited, non-exclusive, royalty-free license to host, process, and transmit Customer Data solely to perform the Service. Approntix will not use Customer Data for any purpose outside the scope of this license.

Feedback, suggestions, or ideas you provide about the Service may be used by Approntix without restriction or compensation.

Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

Approntix does not warrant that the Service will meet your specific requirements, that results obtained through the Service will be accurate or reliable, or that defects will be corrected. You use the Service at your own risk.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL APPRONTIX, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF APPRONTIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPRONTIX'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO APPRONTIX IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD $100.

The limitations in this section apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow limitations of certain damages; in such cases the limitations apply to the fullest extent permitted.

Indemnification

You agree to defend, indemnify, and hold harmless Approntix and its affiliates, directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or inability to use the Service; (b) your breach of these Terms; (c) your violation of any law or third-party right; (d) Customer Data you process through the Service; or (e) any dispute between you and a third party, including your own clients or employees.

Dispute resolution and governing law

These Terms are governed by and construed in accordance with the laws of the United Mexican States, without regard to its conflict of law principles.

In the event of a dispute arising from or related to these Terms or the Service, the parties agree to first attempt good-faith negotiation for at least thirty (30) days before initiating formal proceedings. If negotiation fails, disputes will be resolved exclusively by the competent federal courts sitting in Mexico City, Mexico, and you irrevocably consent to the personal jurisdiction and venue of those courts.

Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief in any competent court to prevent irreparable harm.

For legal matters: legal@approntix.com. For privacy matters: privacidad@approntix.com.

Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy and any applicable order form or addendum, constitute the entire agreement between you and Approntix regarding the Service and supersede all prior negotiations, representations, or agreements.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions continue in full force and effect.

Waiver: Approntix's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms or any rights hereunder without Approntix's prior written consent. Approntix may assign these Terms in connection with a merger, acquisition, or sale of assets.

Notices: Legal notices to Approntix must be sent to legal@approntix.com. We may send notices to you at the email address associated with your account.

Language: In the event of a conflict between a translated version of these Terms and the Spanish version, the Spanish version will prevail for users domiciled in Mexico.